For each kind of ticket, FlowMind opens the consoles, runs the checks and writes what it found into the ticket — read-only, approval-gated and cited. Here is what that replaces, class by class.
FlowMind connects to the PSA, the RMM, the network controller and the cloud tenants your team already runs. Every finding it leaves on the ticket follows three rules.
Lookups and tests run against live state with read-only access. Nothing in a customer’s environment is changed by an investigation.
A password reset is the only action FlowMind takes, and it runs only after a technician approves it, with the checks that made it safe recorded on the ticket.
Each line on the ticket says which system it came from and what it saw. If the evidence would not change the technician’s next action, FlowMind says that too, rather than posting a note for its own sake.
Your dashboard credits time only for tickets that reached a final state with a note posted, using the minutes per ticket class and the hourly rates you configure. Nothing is credited for a note that was withheld or a ticket that is still open.
Each ticket class carries the minutes a manual investigation takes at your desk. Change a baseline and every figure on the dashboard and in the exports follows.
The value is only real when technicians act on the notes. An adoption-rate control shows what holds if only part of them are engaged with, and marks every modeled figure as modeled.
The PDF and CSV exports carry the same rules and the same figures as the dashboard, with the credited amounts and the modeled amounts side by side.
Bring real tickets. We connect read-only, let the investigators work, and read what they wrote with you.
No new tools. No new training. No commitment.
