OUR STORY

We built FlowMind to solve the problem we lived every day.

We have spent decades in the trenches of infrastructure operations — building networks, running them, and answering for them when they broke.

Every ticket is a manual investigation

  1. 01Form a hypothesis
  2. 02Run diagnostics
  3. 03Read the results
  4. 04Update the hypothesis
  5. 05Start again

For every ticket. Across every platform.

That loop is where the day goes. It is a drain on time, on budget, and on the small number of people who can actually run it.

And there are not many of them. Few technicians can troubleshoot across the network, the security stack and the cloud tenant at once — and the systems holding the answers do not correlate with one another. The evidence for one ticket sits in separate consoles, and somebody has to go and get it.

We built FlowMind to fix this.

2025

FlowMind is born

Allan realized he could combine his AI-building expertise with decades of networking experience. He reconnected with Mike, and together they founded FlowMind — bringing autonomous investigation to MSP service desks. AI investigators do the diagnostic work against live systems, read-only and approval-gated, and leave a cited diagnosis on the ticket.

OUR BACKGROUNDS

AI builders who understand infrastructure.

We are not applying AI to a problem we read about — we are solving one we have lived. We first worked together at SpiderCloud Wireless, acquired by Corning in 2017, then took divergent paths that both turned out to matter here.

Portrait of Allan Baw, co-founder of FlowMind

Allan Baw

Co-Founder · AI & Machine Learning · LinkedIn

  • AI/ML builder
  • Cisco 5G strategy
  • SpiderCloud co-founder

  1. 2007 – 2014

    Co-Founder, SpiderCloud Wireless

    Co-founded SpiderCloud Wireless, building the technology foundation for the leading enterprise small cell system.

  2. 2014 – 2018

    5G Strategy, Cisco Systems

    Led 5G strategy initiatives at Cisco, developing deep expertise in next-generation network architecture and enterprise connectivity.

  3. 2019 – 2023

    CEO, Digital Biomarkers

    Led an AI/ML company focused on digital biomarkers, gaining deep expertise in machine learning and data-driven insights.

  4. Early 2023

    The ChatGPT moment

    An investor introduced Allan to “a company working on AI” just after ChatGPT launched in November 2022. He immediately saw the transformative potential and began building LLM applications.

  5. 2023 – 2024

    Building AI applications

    Allan dove deep into practical AI development, creating real-world applications that solved complex problems. The tools were used by researchers at Northwestern, the University of Chicago and NYU.

    • YouTube chat app
    • Research AI for scientists
Portrait of Mike Gallagher, co-founder of FlowMind

Mike Gallagher

Co-Founder · Enterprise Security · LinkedIn

  • Enterprise-scale CEO
  • Security (SASE)
  • SpiderCloud → Corning exit

  1. 2001 – 2005

    President, Flarion Technologies

    Led Flarion Technologies, a pioneer in OFDM-based mobile broadband technology that was later acquired by Qualcomm.

  2. 2005 – 2008

    CEO, FiberTower

    Led FiberTower, a wireless backhaul infrastructure company providing high-capacity connectivity for mobile carriers.

  3. 2008 – 2017

    CEO, SpiderCloud

    Led SpiderCloud Wireless from startup to acquisition, building the leading enterprise small cell system with customers including Verizon, T-Mobile and Vodafone.

  4. 2017 – 2022

    Executive Advisor

    Provided strategic guidance to technology companies, drawing on decades of leadership in telecommunications and enterprise systems.

  5. 2022 – 2025

    President, Exium

    Led Exium, a SASE (Secure Access Service Edge) company, working daily in enterprise security, cloud infrastructure and network operations at scale.

THE NEXT STEP

Come see it on your own tickets.

Bring real tickets. We connect read-only, let the investigators work, and read what they wrote with you.

No new tools. No new training. No commitment.